A stage model of conflict escalation, adapted from F. Glasl (reference below)


Stage Conflict issues Behavioural norms In-group/out-group cognitions and attitudes Treshold to next level
1. "Hardening" Objective issues
Hardening standpoints
Straight argumentation Awareness of mutual dependence
Nascent role expectations
Nascent in-/out-group formation,
"skins" form around groups
Suspicions about hidden motives
Tactical tricks used in the
argumentation
2. "Debates and polemics" Objective issues and
relative position, superiority
Ability to influence
Verbal confrontations
Tactical feints in argumentation
Debates
Affinity inwards
Fixation at standpoints
Ambivalence cooperation/ competition
Suspiciousness
Counterpart has "typical behaviour"
Action without consultation
3. "Actions, not words" Objective issues and self-image
Freedom of action
Prove one’s own mastery
Blocking the counterpart
Action without consultation
Accomplished facts
Symbolic behaviour (jargon)
Decreased verbal communication - increased non-verbal communication
Extended social arena
Blocked empathy
"Counterpart not capable
of development"
In-group conformity pressure
"Deniable punishment behaviour"
Covert attacks directly aimed at
identity of counterpart
4. "Images and coalitions" Counterpart is the problem
Win or lose
Save reputation
"Deniable punishment behaviour"
Exploitation of gaps in norms
Formation of coalitions
Attacks on core identity
Dual cognition (black/white)
Coherent enemy image
Attribution of collective characteristics
to counterpart
Self-image as only reacting to
counterpart
Loss of face
5. "Loss of face" Fundamental values
Expose counterpart
Rehabilitate dignity
Attacks on the public face
of the counterpart
Restore prestige
Enemy "unmasked": perceived as
morally corrupt
Guilt symbiosis in-group
Ultimatum
Strategic threats
6. "Strategies of threats" Control of counterpart Presentation of ultimata
Panic-ruled actions
Self-binding statements
Extension of conflict
Own actions are only reactions
Perceived impotence –> rage
Need for control
Execution of ultimata
Attacks on counterparts
sanction potential
7. "Limited destructive blows"
Hurt counterpart more than
one’s own group
Nothing to gain
Survival
Attacks at sanction potential
Threats + interrupted communi-
cation
Counterpart prepared to do anything
Counterpart not human
Power-thinking dominates
Malice important motive
Attacks at core of enemy
Effort to shatter enemy
8. "Fragmentation of the enemy" Annihilate counterpart
Survival
Attacks at vital functions
Actions to shatter counterpart
Attacks on cohesive function
Annihilation fantasies
Fascination with mechanical
annihilation mechanisms
Giving up self-preservation
Total war
9. "Together into the abyss" Annihilation at any cost Total war with all means
Limitless violence
Accept one’s own destruction
if counterpart is destroyed

Glasl, F. (1997) Konfliktmanagement. Ein Handbuch fuer Fuehrungskraefte, Beraterinnen und Berater, 5., erweiterte Auflage, Bern: Verlag Paul Haupt.